Table of contents

1. Introduction
2. Create Technicians
3. Revoke Technician Role

Introduction

Technicians edit, update and solve the tickets. They are the helpdesk staff responsible for running day to day helpdesk operations.

Create Technicians

Technicians can be created by going to:

General Settings > Users > Select the User > Convert to Technician

Revoke Technician Role

Technicians can be revoked. To do so go to:

General Settings > Technicians > Select User > Revoke Technician.