System Configuration
System Configuration include the default values of Ticket and Working Hours of technicians.
To modify these values go to:
Configuration > System Configuration
On the following screen Administrators can change the default system configurations.
Ticket Default Priority
When changed incoming tickets will have default Priority (i.e. Low)
Ticket Default Category
When changed incoming tickets will have default Category (i.e. General)
Ticket Default Site
When changed incoming tickets will have default Site (i.e. Head Office)
Ticket Default Level
When changed incoming tickets will have default Level (i.e. Tier 1)
Ticket Default Status
When changed incoming tickets will have default Status (i.e. Open)
Administrators can also change the working hours and define work days.