User Roles

To maintain security and operational efficiency, TIKTING provides Role-Based Access Control (RBAC). This allows administrators to assign predefined roles to users, which determine the actions they can perform and the areas they can access.

Each technician have a set of permissions to execute specific tasks in the helpdesk.

Role Group

A Role Group is a collection of permissions that define what a user can see and do within the system.

Instead of assigning individual permissions to each user, role groups simplify access management by bundling related rules into a single group. For example, a “Technician” role group might include permissions to view assigned tickets, update statuses, and add notes. This approach ensures consistency and security across user roles.

Create Role Groups

Start by creating multiple role groups based on your organizational requirements.

Role Group Permissions

Select and check role group permissions.

Role Asset Types

This area allows you to define access permissions for specific asset types.

Role to access Form Types

This area allows you to define access permissions for specific request form types.

Role Members

This area lets you add members to specific role groups.