Table of contents

1. Mail Server Settings
2. Updating Mail Server Settings (Legacy Protocols)
   1. Step 1 - Outgoing (SMTP) Mail Server Settings
   2. Step 2 - Incoming (IMAP) Mail Server Settings
   3. Step 3 / SPAM Filter
3. Mail Server Settings (Modern Authentication)
   1. Step 1 - App Registration
   2. Step 2 - New App Registration
   3. Step 3 - Name App
   4. Step 4 - Copy Essentials
   5. Step 5 - Copy Endpoints
   6. Step 6 - Generate Client Secret
   7. Step 7 - API Permissions
   8. Step 8 - Configure Incoming Email Address
   9. Step 8 - Configure Outgoing Email Address

Mail Server Settings

You can access the mail server settings from Customize > Mail Server Settings.

Tikting has two options for Mail Server.

1. IMAP(S) / SMTP(S)
2. Office 354 Modern Authentication (OAuth)

Updating Mail Server Settings (Legacy Protocols)

Step 1 - Outgoing (SMTP) Mail Server Settings

Enter your Outgoing Mail Server Settings and Port. Choose your Authentication protocols followed by the username and password of your helpdesk email address then press Test and Save.

Step 2 - Incoming (IMAP) Mail Server Settings

Enter your Incoming Mail Server Settings and Port. Choose your Authentication protocols followed by the username and password of your helpdesk email address then press Test and Save.

Step 3 / SPAM Filter

At the time of mail-box configuration your helpdesk email address is automatically filled in the spam field. This is normal behavior and is needed for proper functioning of the application

Further to the above you can add any address to the spam list. For that go to:

Mail Server Settings > Spam Filter > Define the Criteria >

Enter the email address which you want to add in the block list and hit save.

Mail Server Settings (Modern Authentication)

You can configure your helpdesk email via Modern Authentication (OAuth).

Step 1 - App Registration

Register an App in Microsoft Azure. Go to your Azure portal and search for App Registrations

Step 2 - New App Registration

On the App Registration screen click New registration

Step 3 - Name App

Fill in the necessary details like App Name. Leave the rest of the settings as is.

Step 4 - Copy Essentials

Once completed go to the App and copy the essential details.

Application (Client) ID
Directory (Tenant) ID

Step 5 - Copy Endpoints

Go and copy the following Endpoints

OAuth 2.0 authorization endpoint (v2)
OAuth 2.0 token endpoint (v2)
Microsoft Graph API endpoint

“Copy Endpoints”

Step 6 - Generate Client Secret

In the Clients and Secrets click New Client Secret

Fill in the description and set the expiry date according to your policies.

Copy the Value and save it in a secure place - this value will become hidden in 15 minutes time.

Step 7 - API Permissions

Go to API Permissions, click Add a permission

Choose Microsoft Graph

Choose Application Permissions

Search and select the following Permissions

Application.Read.All
Mail.ReadWrite
Mail.Send
User.Read

Grant Admin consent. The list should now show as the following screen.

Step 8 - Configure Incoming Email Address

Go to:

Customize > Mail Server Settings

Choose Incoming and Select Microsoft 365

Fill in all the details copied in from Step 1 through Step 7

Press Test and Save to finish.

Step 8 - Configure Outgoing Email Address

Go to:

Customize > Mail Server Settings

Choose Outgoing and Select Microsoft 365

Fill in all the details copied in from Step 1 through Step 7

Press Test and Save to finish.