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Table of contents

  1. License
  2. Update License
    1. Step 1 - Backup Old License File
    2. Step 2 - Upload License File
    3. Step 3 - Restart IIS

License

To obtain a license, you have to send your Hardware ID to authorized ITDEVTECH reseller. Go to:

Customize > License

Copy our Hardware ID under System Hardware.

general-settings-license

Update License

Step 1 - Backup Old License File

Take backup of your license file. To do that, go to:

C:\inetpub\wwwroot\Tikting\license.license

Or Tikting Installation location chosen at the time of installation.

If you cannot find license.license file, search for *.license in the folder and you will find license file.

Copy this old license file to a secure place.

Step 2 - Upload License File

To update your license go to:

Customize > License > Upload License File

Press the browse button and upload the file.

Step 3 - Restart IIS

Open elevated Command Prompt (CMD) and enter the following:

iisreset /restart

Please wait for 5 - 10 minutes for the IIS to restart and then you can you use your Tikting Helpdesk with new License.