Subcategory

Subcategories are applied on tickets to further segregate them inside categories according to the needs of helpdesk.

Add Subcategory

To add a Subcategory, go to:

General Settings > Subcategory 

Add the subcategory of the category and press save.

Edit Subcategory

To edit Subcategory, go to:

General Settings > Subcategory 

Edit the subcategory of the category and press save.

Update Subcategory in Ticket Details

To update / apply a Subcategory to a ticket go to the ticket. On the lower right hand above history you can update or apply the category first and then subcategory to the ticket.

A new window will popup from which you can change the subcategory.