Install Required Software

Following software are required to install prior to install TIKTING Help Desk and Change Management System.

Step 1 - Install Dot Net Frameworks
Step 2 - Install IIS Web Server
Step 2 - Install Microsoft URL Rewrite Module
Step 3 - Install Microsoft Application Request Routing
Step 4 - Enable Proxy Server
Step 5 - Enable Request Headers Forwarding
Step 6 - Prevent Expose IIS Server Version Information
Step 7 - Install SQL Server 2019
Step 8 - Download and Install Essential Supported Software
Step 9 - Install SSMS
Step 10 - Install ASP.NET Core Runtime Hosting Bundle

Step 1 - Install Dot Net Frameworks

Install .Net Framework 3.5 and 4.6 from Server Manager > Roles and Features.

Step 2 - Install IIS Web Server

Install IIS Server from Server Manager > Roles and Features.

Choose Role-based or feature-based installation.

Choose your server / vm from the list and click next.

From the list please select Web Server (IIS) and click ‘Add Features’.

Click next through the coming installation screens. Choose Web Server with the default options.

Go through the confirmation page and install.

Install Web Socket Protocol

Go to Server Roles and Install the Web Socket Protocol

Step 2 - Install Microsoft URL Rewrite Module

Download and Install the Microsoft URL Rewrite Module

Download URL Rewrite Module

URL Rewrite Module IIS Rewrite Installer

Step 3 - Install Microsoft Application Request Routing

Download and Install the Microsoft Application Request Routing

Application Request Routing

Application Request Routing Installer

Step 4 - Enable Proxy Server

Enable Proxy Server in IIS

Screenshot

Step 5 - Enable Request Headers Forwarding

Enable Request Header Forwarding

Request Header Forwarding

<rewrite>
    <allowedServerVariables>
        <add name="HTTP_X_FORWARDED_HOST" />
        <add name="HTTP_X_FORWARDED_PROTO" />
        <add name="HTTP_X_FORWARDED_FOR" />
    </allowedServerVariables>
</rewrite>

Request Header Forwarding

Update the Rewrite Rule as shown in the picture above.

Step 6 - Prevent Expose IIS Server Version Information

New-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\HTTP\Parameters" -Name "DisableServerHeader" -Value 2 -PropertyType DWORD -Force

Run this command as system administrator in Powershell.
Restart the Machine

Step 7 - Install SQL Server 2019

Run the SQL Server 2019 Installer.
Choose ‘New SQL Server stand-alone installation or add features to an existing installation’.

Click Next through the following screen that checks Install rules. If your firewalls are still turned on please turn it off for now. When all the status are passed please click next.

Database Engine Services are required. Meet the remaining prerequistes (if any) and click next.

Click Next through the installation screen upto Server Configuration.

Please Select your Service Accounts and choose Automatic Start in the startup types for all accounts.

SQL Server Agent
SQL Server Database Engine
SQL Server Browser Services

Click Next through the Installation screens and reach to Database Engine Configuration. Select Mixed mode and give “sa” password and proceed through installation.

Step 8 - Download and Install Essential Supported Software

Download and Install Microsoft Visual C++ Redistributable version

Download Microsoft C++ Redistribution

C++ Redistribution

Download and Install ODBC Driver for SQL Server

Download Microsoft ODBC Driver for SQL Server

Microsoft ODBC Driver for SQL Server

Download and Install Microsoft® SQL Server® 2012 Native Client

Download Microsoft SQL Server Native Client

Microsoft SQL Server Native Client

Step 9 - Install SSMS

SSMS (SQL Server Management Studio) is a an integrated environment for managing any SQL infrastructure. Please download and install SSMS from Microsoft website.