Item

Item are applied on tickets to identify specific item from a list in which it falls in its respective subcategory and category.

Add Item

To add an Item, go to:

General Settings > Item

Add the item of the category and subcategory and press save.

Edit Item

To edit subcategory of a category, go to:

General Settings > Item 

Edit the Item of the category > subcategory and press save.

Update Item in Ticket Details

To update / apply a Item to a ticket go to the ticket. On the lower right hand above history you can update or apply the category and subcategory first and then item to the ticket.

A new window will popup from which you can change the subcategory.